Telehealth has made remarkable strides in healthcare accessibility. However, the number of online platforms popping up makes choosing the best platform to meet your needs challenging. In this Hims review, you’ll learn all about the popular online healthcare platform designed for men.
What Is Hims?
Hims is an online platform that provides healthcare for men for everyday and specialty needs. It’s 100% online and connects patients in every state to licensed healthcare professionals. The categories of care offered are:
- Sexual Health: Erectile dysfunction, early climax, and trouble getting and staying hard.
- Hair: Issues with hair loss, receding hairline, thinning at the crown, or overall thinning.
- Mental Health: Treatments for anxiety, depression, stress, burnout, and sleep problems.
- Weight Loss: Free weight loss assessment, tools to identify your eating pattern, help to learn skills, and custom medication.
- Skin Health: Anti-aging and acne treatments.
- Everyday Health: Covers everything from performance anxiety to supplements that promote wellness.
Members get 24/7 access to their medical care team who prescribe personalized treatments designed for each individual’s situation using proven medications. The Hims platform also has plenty of additional self-serve content for viewers to read to support their health journey.
Who Is Hims For?
Males of any age can use Hims. It’s especially helpful for men who would normally forego health care due to the perceived embarrassment or inconvenience of going to visit a doctor’s office in person. Increased levels of confidentiality, comfort, and convenience are just some of the benefits of telemedicine. Hims also has a no-insurance policy and customizable treatment options, making it an ideal solution for those who lack insurance and want to have more control over their treatment plan.
How Does It Work
Hims uses a simple online intake form to gather information about your medical history and current symptoms. Your information is kept confidential and assessed by a medical provider who then works with you to create a personalized treatment plan. Providers are licensed in all 50 states and D.C. and include:
- Physicians
- Nurse Practitioners
- Psychiatrists
- Dermatologists
- Pharmacists
Hims offers a high level of care from trusted providers that use safe, evidenced-based treatment methods. If you are prescribed medications, they ship directly to your address in discreet packaging to protect your privacy. You can add or remove items to your subscription and change the date of your next shipment by logging into your account.
Features & Benefits
With over six million visits and more than one million satisfied subscribers, Hims has received plenty of positive feedback. The platform currently has an A+ rating from the Better Business Bureau.
The service doesn’t require insurance, so it’s accessible to everyone. The cost of your online visit, messages to your provider, and medication shipments are all included in one affordable price. Patients can use the Hims platform with confidence. Personal information is always encrypted to ensure confidentiality.
Unique Features
Hims has quite a few unique features that make this service stand out.
Fast Service
Many doctor’s offices require you to wait weeks for an appointment. Access to healthcare is faster with Hims. Most patients get a consultation scheduled within 24 hours of submitting their intake form.
Shipping is also quick and generally takes between two to five business days depending on where you live. Adverse weather and supply chain issues can sometimes affect shipping times.
Accessibility
Hims is available in all 50 states and Washington, D.C. The medical providers the platform uses are board-certified and licensed to treat patients across the United States, making it simple to find a provider you can trust to help you with your health needs.
Wide Product Range
Hims offers many products, from over-the-counter items to prescription medications.
Discreet Packaging
Get your products and medications delivered to your door in discreet packaging. Most orders ship in a brown corrugated box with a simple letter “h” on the side and the addresses printed on the shipping label. Brown and white padded mailer envelopes are sometimes used as well.
Convenient App
Access your Hims account whenever and wherever you like by downloading the app onto your mobile device.
Private Online Counseling
Choose a therapist for online counseling with a flexible schedule. Each session is $99. You can schedule a therapy session any time you need it.
Criticisms & Concerns
Despite all the positive reviews and convenience of the easy-to-use app, Hims does have a few downsides.
Insurance Not Accepted
While having the option to pay cash is great for customers who don’t have any health insurance, not accepting it at all can be a drawback for others. If you do have health insurance, Hims won’t accept it to help keep the cost of wellness visits and medical treatment down.
Pricing Is Hard to Find On the Site
Hims provides a huge range of services, products, and medications, so it’s difficult to find pricing to estimate the cost you can expect to pay. You can get some idea of the pricing by searching each healthcare category for potential treatment options.
Orders May Have a Processing Fee
Most orders have an additional $5 processing fee added. While this is a relatively small cost, it’s not widely advertised and can confuse and irritate customers who don’t expect the extra charge.
Returns Not Accepted
Hims doesn’t accept returns since any returned product is unusable.
Pricing Breakdown
Pricing varies depending on the service you require and the individual treatment options you choose. Overall, Hims pricing for over-the-counter items is about half the cost compared with buying it in a retail store. The cost of prescription medications is competitive, but without insurance, they can add up quickly if you have multiple health issues to address. While individual prices for products and services are typically low, your total once you create your personalized treatment plan may be higher than expected.
Hims offers subscription plans that renew monthly, quarterly, bi-yearly, or yearly, depending on the treatment plan and the nature of the products you receive in your shipment. Your provider will help you choose the best option for you based on the health issues you are treating. If you are prescribed medications, you’ll require more regular shipments to get your medication, along with online visits or messages with your provider to find the best dosage for your needs.
You can cancel your membership to Hims at any time. Request your cancellation at least 48 hours before your next order to avoid being charged. A refund is not guaranteed if you cancel after the pharmacy has processed and fulfilled your order,
Final Thoughts
Hims is an excellent option for telehealth services for men. While the pricing structure can get complex, the reason behind this is the sheer number of services and products the platform offers, making it a good choice to treat a wide range of health concerns. Most Hims products receive good reviews and have a positive track record showing their efficacy.
Ultimately, your choice of healthcare provider depends on your needs and preferences. If you are looking for an entirely online approach to healthcare that is easy to use, safe and provides fast and convenient service, then Hims could be the solution you need.